CREIGIAU TOURS AND SKI

Booking Terms and Conditions 2024

For: Creigiau Tours and Ski

 

1. YOUR CONTRACT WITH US

These Booking Conditions form the basis of your contract with Creigiau Tours and

Ski.

To confirm a booking the group leader accepts the following terms and conditions on

behalf of all party members and will be our sole point of correspondence and contact.

Please read them carefully as they set out and explain the responsibilities and

obligations undertaken by all parties when booking with us.

These Booking Conditions and any agreement to which they apply are governed in all

respects by English law we both agree that any dispute, claim or other matter which

arises between us out of or in connection with your contract or booking will be dealt

with exclusively by the Courts of England and Wales. Please note, changes to these

Booking Conditions will only be valid if expressly agreed by us in writing.

 

2. FINANCIAL SECURITY

To comply with the E.U. directive we are protected with a combined liability

insurance covering both public liability and professional indemnity as accepted by

ABTA.

 

3. BOOKING AND PAYING FOR YOUR TOUR

A confirmed booking is made with us when you pay us a deposit in accordance with

the deposit schedule sent out with your provisional booking. A binding contract will

only come into existence once we have issued you with a booking confirmation that

will confirm the details of your booking and will be sent to you. Upon receipt, if you

believe that any details on the confirmation (or any other document) are wrong you

must advise us immediately as changes cannot be made later and in any event, we will

not be responsible for any loss or agree any compensation if we are not notified of any

inaccuracies in any document within ten days of our sending it out.

The balance of the cost of your tour (including any applicable surcharge) is due in

accordance with the time scales set out in the deposit schedule. If we do not receive

this balance in full and on time, we reserve the right to treat your booking as cancelled

by you in which case the cancellation charges set out below will become payable.

Where a provisional booking is made and a holding deposit is paid to us, the party

leader accepts our booking terms and conditions and agrees to the deposit schedule.

Whilst, we will endeavour not to change prices, supplier costs may change between

provisional and your confirmed booking and within this period, we reserve the right to

change the price by any amount at any time. If you do not want to accept the change,

you can cancel subject to the terms and conditions.

A first deposit (or full payment if booking within ten weeks of departure), must be

paid at the time of booking. You must then pay deposits in accordance with the

deposit schedule. Deposits are non-refundable.

The final balance is due no less than 10 weeks before departure. Full payment is

required if booking is 10 weeks or less before departure the cancellation charges are

detailed below.

All bookings received within 20 weeks of departing must pay 1st and 2nd deposits

together at the time of booking.

Final Numbers Forms for final details of your group must reach us no later than 14

weeks prior to your departure date. If the party size falls below the agreed number of

persons you may elect to proceed your booking subject to the payment of any

applicable supplements.

A final invoice for the balance due will be sent to the Party Leader approximately 12

weeks prior to the departure of your tour. The full amount outstanding must be

received by us no later than 10 weeks before departure. Payment can be made by bank

transfer or cheque, if payment is made by cheque you should allow 5 working days

for clearance from the time we receive it, payment may also be made by cash.

 

4. PRICES AND SURCHARGES

Before you confirm your booking, we will give you the up-to-date price of your

chosen tour including the cost of any supplements or additional facilities which

you have requested.

We endeavour that student prices will be applicable to pupils up to the age of 18 years

of age however, student ages and prices remain at the discretion of the individual

supplier; we reserve the right to pass adult and student prices to you as we are

charged. If your party consists of students over 18 years of age, please advise us at the

initial enquiry stage because an adult supplement is applicable for clients over 18

years of age at time of travel.

Surcharges:

Once the final price of your tour has been confirmed, no amendment will be made to it

unless it is to make a correction to an error, or if our costs change as a result of an

increase or decrease in transportation costs or dues, taxes or fees payable for services

such as embarkation or disembarkation fees at ports as a result of any changes in the

exchange rates.

 

5. IF YOU CHANGE OR CANCEL YOUR BOOKING

If you wish to cancel or amend all or part of your booking, the party leader must

advise us in writing by recorded letter or email as soon as possible. A cancellation or

amendment is only effective when received in writing by the company. Please note

that certain travel arrangements such as ferry crossings may not be changeable after a

reservation has been made and any alteration request could incur a cancellation charge

of up to 100% of that part of the arrangement.

Amendments:

Whilst we will do our best to assist, we cannot guarantee that we will be able to meet

any requested change or addition. Where we can meet a request, all changes and

additions will be subject to any applicable rate changes or any extra costs incurred by

ourselves and any extra costs or charges incurred or imposed by any of our suppliers;

all costs related to these changes will be passed directly back to the client. You should

be aware that these costs could increase the closer to the departure date that changes

are made and you should contact us as soon as possible.

Tours by coach:

Additions and changes to your party are usually possible up until the

day before departure; however you must always check with us first.

Cancellations:

Since we incur costs in cancelling your arrangements, you will have to pay the

applicable cancellation charges up to the maximum shown below (the cancellation

charge detailed is calculated on the basis of the total cost payable by the person(s)

cancelling excluding insurance premiums and amendment charges which are not

refundable in the event of the person(s) to whom they apply cancelling.) If any

cancellation reduces the number of paying members for a particular tour (including

free places), we reserve the right to re-cost the price of your tour and the invoice will

be adjusted accordingly for all remaining group members. Depending on the reason

for cancellation, you may be able to reclaim these cancellation charges (less any

applicable excess) under the terms of your insurance policy. Claims must be made

directly to the insurance company concerned. No refunds will be given for

passengers not travelling or for unused services.

If any member of your party is prevented from travelling, that person(s) may transfer

their place to someone else providing we are notified before departure and you meet

all costs and charges incurred by us and/or incurred or imposed by any of our

suppliers. If you are unable to find a replacement, cancellation charges as set out will

apply.

Period before departure within which amount of cancellation charge written notice

of cancellation is received shown as % of tour price by us.

More than 84 days Full 1st and 2nd deposits

as per schedule

30 - Departure day or afterwards 100%

 

6. CUTTING YOUR TOUR SHORT

If you choose or are forced to return home early, we cannot refund the cost of any

services you have not used. If you cut short your Tour and return home early in

circumstances where you have no reasonable cause for complaint about the standard

of accommodation and services provided, you will not be entitled to any refund for

that part of your Tour not completed, or be liable for any associated costs you may

incur.

 

7. IF WE CHANGE OR CANCEL YOUR BOOKING

We start planning the Tours we offer many months in advance. Occasionally, we have

to make changes to and update the content in our information both before and after

bookings have been confirmed, and we may have to cancel confirmed bookings.

Whilst we always endeavour to avoid changes and cancellations, we must reserve the

right to do so.

Most changes will be considered minor such as, but not limited to, changes to the

ferries or coaches used, changes to departure times of less than 12 hours.

If we have to make a significant change or we have to cancel your tour, we will tell

you as soon as possible, and if there is time to do so before departure, we will offer

you the choice of the following options:

Accepting the changed arrangements or accepting the cancellation, in which case you

will receive a full refund of all monies you have paid to us.

In all cases our liability for significant changes and cancellations is limited to the

above mentioned options. We regret we cannot pay any expenses, costs or losses

incurred by you as a result of any change or cancellation. No compensation is payable

for minor changes or where we make a significant change or cancel on or before the

date when the balance of your Tour cost becomes due.

 

8. FORCE MAJEURE

We regret that we cannot accept liability or pay any compensation where the

performance of our contractual obligations is prevented or affected by events or

circumstances amounting to ”force majeure”. In these booking conditions “force

majeure” means any event the consequence of which we or the supplier of the

service(s) affected could not, even with all due care, foresee or avoid. Such events

may include but are not limited to war or threat of war, riots, civil strife on any scale,

or actual threatened terrorist activity, industrial dispute, man-made or natural disaster,

adverse weather conditions, pandemic and all similar events beyond our control.

 

9. LIABILITY AND RESPONSIBILITY

We will take reasonable skill and care to properly perform our contractual obligations

to you and if you prove that we or any of our suppliers have failed to perform our

duties with reasonable skill and care and that you have suffered loss as a result, you

may, subject to these terms and conditions be entitled to compensation from us.

1) We will not be responsible or pay you compensation for any injury, illness, death,

loss, damage, expense, cost or other claim of any description which results from:

the act(s) and/or omission(s) of the person(s) affected, the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or Force Majeure as defined in clause 8 above or unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.

In the event of the above, we will nevertheless provide you with reasonable assistance

should you require it but reserve the right to pass on any charges we incur.

The services and facilities included in your Tour will be deemed to be provided with

reasonable skill and care if they comply with any local regulations which apply, or, if

there are no applicable local regulations, if they are reasonable when compared to the

local standards or customary practice of the service or facility in question. The fact

that services or facilities do not comply with local or UK guidance or advice shall not

mean that the services or facilities in question have not been provided with reasonable

skill and care.

2) We limit the amount of compensation we may have to pay you if we are found

liable under this clause as follows:

a) Loss of and/or damage to any luggage or personal possessions and money.

Where we are found liable for loss of and/or damage to any luggage or personal

possessions (including money), the maximum amount we will have to pay you is

limited to the excess amount payable under the Insurance policy we offer per person

affected. You are required to have taken out adequate insurance at the time of

booking.

b) Claims not falling under (a) above or involving injury, illness or death. The

maximum amount we will have to pay you in respect of these claims is twice the

price paid by or on behalf of the person(s) affected in total. This maximum amount

will only be payable where everything has gone wrong and you or your party proves

you have not received any benefit at all from your booking.

c) Claims in respect of international travel by coach, sea or any stay in a hotel

i.e. the extent of our liability will in all cases be limited to the same extent as if we

were carriers under the appropriate Conventions, Directives and Regulations, which

include but are not limited to The Athens Convention (with respect to sea travel); The

Paris Convention (with respect to hotel arrangements). You can obtain copies of these

on the Internet. In addition, you agree that the operating carrier or transport company,  are incorporated into this contract and will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions. You acknowledge and agree that all of the terms and conditions contained

in those; form part of your contract with us, as well as with the transport company and that those shall be deemed to be included by reference into this contract.

3) When making any payment, we are entitled to deduct any money which you have

received or are entitled to receive from any supplier or the transport provider or

hotelier for the complaint or claim in question.

4) It is a pre-condition of our acceptance of liability under this clause that you

notify any claim to ourselves and our supplier(s) strictly in accordance with the

complaints procedure set out in clause 10 of these conditions failing which no

payment will be made.

5) Where any payment is made, that the person(s) receiving it (and their parent or

guardian if under 18 years) must also assign to ourselves or our insurers any rights

they may have to pursue any third party and must provide ourselves and our insurers

with all assistance we may reasonably require.

6) Please note, we cannot accept any liability for any damage, loss or expense or

other sum(s) of any description which on the basis of the information given to us by

you concerning your booking prior to our accepting it, we could not have foreseen

you would suffer or incur if we breached our contract with you; or any business

losses.

7) We will not accept responsibility for services or facilities which do not form

part of our contractual agreement as set out in our confirmation invoice. For example

any excursion you book, or any service or facility which your hotel or any other

supplier agrees to provide for you.

 

10. IF YOU HAVE A COMPLAINT

If a problem arises, we want to be the first to hear about it. Our Representative or

Emergency Contact can deal with most problems on the spot, so please do not wait

until you get home before reporting a problem. You have a legal obligation to report it

as quickly as possible to our Representative and the Supplier in question so that

efforts can be made to rectify it to your satisfaction. If your complaint is not resolved

locally, please follow this up within 28 days of your return in writing please keep your

letter concise and to the point.

If you do not follow this simple complaints procedure your right to claim any

compensation will be limited to £100. We undertake to acknowledge receipt of your

letter within 14 days and within 28 days to send you a full reply or an explanation for

the delay. In any event we undertake to send you a full reply within 56 days. Please

also read clause 3 of these conditions.

 

11. INSURANCE

Adequate travel insurance is vital. Some policies can exclude winter or adventure

sports so you must check your cover to ensure that it includes, for example, medical

expenses; repatriation; mountain rescue; cancellation, curtailment and legal expenses

cover.

 

12. PASSPORTS AND VISAS

Whilst we are able to provide basic advice to clients regarding passports and visa

requirements, you must contact the appropriate Embassy, Consulate or British Foreign

Office for the exact requirements of the country(ies) to or through which you are

intending to travel. Requirements may change and you must check the up to date

position in good time before departure.

The party leader is entirely responsible for the completion of passport and visa

formalities and other personal arrangements which may be necessary such as visas for

non-British citizens. We cannot accept responsibility for any cost or fines incurred

due to non-compliance with the above nor can we accept any liability if you are

refused entry onto any transport or into any country due to failure on your part to

carry correct documentation.

For all passport information, contact the UK Passport Service National Advice Line:

0300 222 0000 or online www.gov.uk/passport-advice-line.

 

13. HEALTH REQUIREMENTS

We recommend that UK residents carry a UK Global Health Insurance Card. These enable the holder to take advantage of the reciprocal health schemes of the European Union, providing access to state-provided emergency treatment and necessary healthcare on temporary visits to the UK and other European countries.

The party leader is responsible for passing on any health requirement information to

other party members. Party leaders may wish to refer to the Department of Health

Leaflet T7.1 ‘Health Advice for Travellers’ which offers health advice for all

destinations and can be found on the Department of Health website.

Health facilities, hygiene and disease risk vary worldwide. You should take health

advice about your specific needs as early as possible. Before travelling we strongly

advise you to consult your own medical practitioner who will be in the best position to

take into account any relevant personal factors or newly reported epidemics. If you

are prone to illness please ensure that you carry enough medication as some medicines

may not be available locally.

If you or any member of your party has any medical problem or disability which may

affect the Tour arrangements of that person, please tell us before you confirm your

booking so we can advise as to the suitability of the chosen Tour. In any case, you

must give us full details of any medical problems or disability in writing at the time of

booking. If we feel unable to properly accommodate the particular needs of the person

concerned, we must reserve the right to decline/cancel their reservation. We will not

be liable for any loss arising from your failure to inform us about any medical

problem, disability or special need which might affect your enjoyment or participation

on your tour.

Please note, a number of the tours we offer, for example skiing, can be physically

demanding and require a good level of fitness and health and physical ability.

 

14. SPECIAL REQUESTS

We will do our best to meet special requests made by you and pass these on to the

appropriate persons provided that they are clearly noted on the booking form or sent

to us in writing. Confirmation that a special request has been noted or passed to a

supplier is not confirmation that the request will be met. All special requests are

subject to availability.

 

15. ACCOMMODATION

An increasing number of hotels require a damage deposit. This will either be shown

on your final balance invoice or it will be payable in resort on arrival; it is refunded

provided no damage is incurred. We will advise this at the time of booking or as soon

as this is made known to us.

Please note that rooming and room types will vary between hotels and certainly across

countries. Accommodations may provide bunk beds, double beds, Austrian twins, ect.

Please inform us of any rooming requests but please be aware that these may not

always be possible and additional supplements may be applicable. Check in and check

out times will vary according to the accommodation.

Your board basis provided by each hotel is detailed on your tour quotation letter and

in your itinerary. We must be advised of allergies or special dietary requirements at

enquiry stage so we can advise whether chosen accommodation is suitable.

We cannot guarantee the provision of towels and soap in all of our hotels and group

members should provide their own. In the interest of hygiene, group members should

be able to identify and use their own towels. Usage of facilities such as Wi-Fi,

swimming pool, hot tubs and saunas are determined by suppliers in accordance with

local custom, guidelines, practice or regulations. Charges may apply for facilities.

Facilities can be withdrawn at any time at the discretion of the accommodation

provider.

Free ski bus services may be subject to capacity restrictions.

 

16. CONDUCT AND BEHAVIOUR

When you book with us, you accept responsibility for any damage or loss caused by

any member of your party. Full payment for any such damage or loss must be paid

direct at the time to us or to the accommodation owner or manager or other supplier of

services to whom loss or damage is caused. If you fail to do so, you will be

responsible for meeting any claims subsequently made against us (together with our

own and the other party's full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable

opinion or in the reasonable opinion of any other person in authority, (for example but

not limited to, any coach driver, accommodation owner or manager, or senior member

of our staff), you or any member of your party behaves in such a way as to cause or be

likely to cause danger, upset or distress to any third party or damage to property, we

reserve the right within our reasonable discretion and without prior notice, to

terminate the Tour of the person(s) concerned. In this situation, the person(s)

concerned will be required to leave the accommodation or other service. We will have

no further responsibility toward such person(s) including any return travel

arrangements. No refunds will be made and we will not pay any expenses or costs

incurred as a result of the termination. We will also seek recovery of any outlay or

losses we incur, including our own legal costs.

The Party Leader accepts responsibility for the good conduct of all participants during

the tour and for school trips warrants that the correct ratio of responsible adults will be

on active duty at all times to ensure that all participants behave well. Furthermore, it is

the Party Leader's responsibility specifically to ensure that:

1. No participant under 18 years of age consumes alcoholic drinks unless written permission from a parent or guardian can be produced

2. All local laws relating to the consumption of alcohol must at all times obeyed by participants,

3. No participant consumes alcohol to excess

4. Participants comply with local laws

5. No participant uses illegal substances

6. No participant smokes in a hotel bedroom or in any other way causes a fire hazard

7. Participants act in a responsible way and do not behave in a way likely to cause damage to property or offence to other people

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17. WITHDRAWAL OR LIMITATION OF FACILITIES FOR WHICH WE

ARE NOT RESPONSIBLE

We draw your attention to the following non-exclusive circumstances which fall

outside our direct control and where we are not prepared to accept liability. Note that

some amenities (e.g. hotel lifts, swimming pools, etc.) require servicing and cleaning

and may therefore not be available at all times. Some services are also affected by

weather conditions (e.g. local staffing, availability of outdoor swimming pools, etc.)

and their availability is at the discretion of the provider of the service. Adverse

weather may also affect availability of ski areas, ice rinks, bus services, après ski

activities or ski lift facilities in which case our suppliers will do their best to offer

alternative facilities or activities.

Ferries: Whilst we will make every effort to secure the ferry route of your choice this

cannot be guaranteed.

Coaches: We reserve the right to utilise any empty coach seats for our staff.

 

18. CONDITIONS OF SUPPLIERS

Many of the services which make up your Tour are provided by independent

suppliers. Those suppliers provide these services in accordance with their own terms

and conditions which you agree are incorporated into the terms and conditions. Some

of these terms and conditions may limit or exclude the supplier's liability to you,

usually in accordance with applicable International Conventions.

 

19. DATA PROTECTION

For the purposes of the Data Protection Act 2018 in order to process your booking, we

need to collect certain personal details from you. These details will include, where

applicable, the names and addresses of party members and special requirements

(including some sensitive data, as defined by the Act), such as those relating to any

disability or medical condition which may affect the chosen Tour arrangements and

any dietary restrictions which may disclose your religious beliefs. We will tell you if we need any
other personal details before we obtain them from you. We need to

pass on your personal details to the companies and organisations who need to know

them so that your Tour can be provided (for example your hotel, other supplier,

credit/debit card company or bank). All details you give us in connection with your

booking (including those relating to any disability or medical condition or your

religious beliefs (sensitive data), will be kept by us.

 

20. SUBSEQUENT VERSIONS OF THESE CONDITIONS

These booking conditions have been produced in conjunction with our latest

programme. We may alter these terms and conditions at any time. 

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